FAQs

Please have a look through help and support for an answer to your question. You’ll also find buttons throughout enabling you to contact our support team.

Refunds can take up to 3 to 5 working days once the item has been returned or evidence is produced that the item is being returned. It can take 7-10 days for the return to reach us.

We recommend sponge cleaning any dirty marks by hand only as machine washing will damage the electrical components inside of the pillow. We also recommend the use of a machine washable pillow protector.

19 x 29″ / 48 x 74 cm which will fit inside a standard pillowcase.

As with all pillows, we recommend gently plumping the pillow daily for comfort.

The pillow can be used like a standard pillow. Bluetooth and wired connectivity (as relevant) allows you listen to any content connected with your device.

The soundasleep pillow is carefully filled with lovely soft springy balls of polyester fibre.

This indicates the power is low and the pillow needs to be charged.

You will hear a prompt sound which confirms the device is paired.

Press and hold the On/ Off button for 3 seconds. When the blue light flashes and there is a prompting sound the pillow is ready to pair with your device.

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