FAQs

Please have a look through help and support for an answer to your question. You’ll also find buttons throughout enabling you to contact our support team.

You will hear a prompt sound which confirms the device is paired.

Press and hold the On/ Off button for 3 seconds. When the blue light flashes and there is a prompting sound the pillow is ready to pair with your device.

This indicates the power is low and the pillow needs to be charged.

When you push down on the pillows power switch, a blinking blue light shows for approximately 1 minute, to indicate the speaker is on.

Inside the zip pocket, there is a master switch, that’s on the side of the USB charging cable. Once that is switched on, you can power the pillow on with the standby button.

Please check your phone settings and refer to your phone’s user guide  to make sure that the microphone is set to ‘Allow’ against the app.

For the app to work, it needs to remain open throughout the night. Please check your phone settings and refer to your phone’s user guide to make sure that the Auto Lock / Do Not Disturb and any other settings are not causing your phone to close automatically after a period of inactivity.

No, this will stop the app from working throughout the night.

To use the app through the night, please switch off the ‘Auto Lock’ option in your phone settings.

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