FAQs

Please have a look through help and support for an answer to your question. You’ll also find buttons throughout enabling you to contact our support team.

We are really sorry to hear this. Please check your spam/junk inbox. If you find it in either of the spam or junk folders please mark the email as “not spam”. Adding the sender email address to your contacts list can help, too. If you are unable to find the email please contact us and we will support you with this.

We offer multiple payment options with credit or debit card or PayPal.

Unfortunately, we don’t use cheques. Due to security reasons, we are only able to refund via the original payment method at the time of ordering.

Refunds can take up to 3 to 5 working days once the item has been returned or evidence is produced that the item is being returned. It can take 7-10 days for the return to reach us.

We recommend sponge cleaning any dirty marks by hand only as machine washing will damage the electrical components inside of the pillow. We also recommend the use of a machine washable pillow protector.

19 x 29″ / 48 x 74 cm which will fit inside a standard pillowcase.

As with all pillows, we recommend gently plumping the pillow daily for comfort.

The pillow can be used like a standard pillow. Bluetooth connectivity allows you listen to any content connected with your device.

The soundasleep pillow is carefully filled with lovely soft springy balls of polyester fibre.

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