FAQs

Please have a look through help and support for an answer to your question. You’ll also find buttons throughout enabling you to contact our support team.

Wired Pillow – Your speaker will turn on once plugged into your device and you press play on your chosen audio.

Bluetooth – Inside the zip pocket you will find a small switch on the side of the USB charging cable. You then need to push down on the pillow’s power switch. The blue light shows for approximately one  minute to indicate the speaker is on.

Wired Pillow – Your speaker will turn on once plugged into your device and you press play on your chosen audio.

Bluetooth – Inside the zip pocket you will find a small switch on the side of the USB charging cable. Once that is switched on you can power the pillow on with the standby button.

Wired – Android models that don’t have a 3.5mm headphone socket, will require an additional adaptor. All iPhones are compatible.

Bluetooth – All phones are compatible as long as you have access to Bluetooth.

Wired – You can charge your phone at the same time. For Androids you require a 3.5mm headphone socket (comes as standard on most models) and for iPhone’s use the adaptor included.

Bluetooth – You can charge your phone at the same time as it’s in use, as long as the phone and the pillow are in good Bluetooth range.

Please check your phone settings and refer to your phone’s user guide  to make sure that the microphone is set to ‘Allow’ against the app.

For the app to work, it needs to remain open throughout the night. Please check your phone settings and refer to your phone’s user guide to make sure that the Auto Lock / Do Not Disturb and any other settings are not causing your phone to close automatically after a period of inactivity.

No, this will stop the app from working throughout the night.

To use the app through the night, please switch off the ‘Auto Lock’ option in your phone settings.

We are really sorry to hear this. Please check your spam/junk inbox. If you find it in either of the spam or junk folders please mark the email as “not spam”. Adding the sender email address to your contacts list can help, too. If you are unable to find the email please contact us and we will support you with this.

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