FAQs

Please have a look through help and support for an answer to your question. You’ll also find buttons throughout enabling you to contact our support team.

Please check your phone settings and refer to your phone’s user guide  to make sure that the microphone is set to ‘Allow’ against the app.

For the app to work, it needs to remain open throughout the night. Please check your phone settings and refer to your phone’s user guide to make sure that the Auto Lock / Do Not Disturb and any other settings are not causing your phone to close automatically after a period of inactivity.

No, this will stop the app from working throughout the night.

To use the app through the night, please switch off the ‘Auto Lock’ option in your phone settings.